Refund policy

We understand that on a rare occasion circumstances change and you may wish to cancel or return your order.

If we have not already shipped your order, we will refund your payment within 3 working days of your cancellation notification, or receipt of your cleared payment.

If you are a resident outside the UK we reserve the right to deduct an amount equivalent to any payment provider and/or currency conversion charges we have incurred.

 

Where goods have already been shipped, if you are resident in the UK, you have 14 days from the date of delivery to advise us of your wish to cancel the order.

To be eligible for a return, your item must be unused/unworn and in the same condition that you received it with the security tag still attached. 

Until the returned goods reach us you are responsible for their condition and safety. Please use packaging appropriate to maintain the condition of the goods. This is your responsibility. You are responsible to pay the shipping return fee 

 

No refund will apply in the following circumstances:

Where there are any obvious signs of use.

Where an item is not in its original condition, is damaged or missing parts for reasons not due to our error. This would also include goods affected by odours such as tobacco and perfume.

Any item where notification of cancellation is made more than 14 days after delivery.

Any item where the return has not been shipped within 14 days after you have notified us.

Goods shipped outside of the UK.

Your statutory rights are not affected.

To arrange a return please email gemma@asprinkleofstardust.co.uk with the subject 'Order Cancellation' and your order number confirmation, along with your name in which the order was made.

The return address will be provided and a returns number will be allocated for you to write on the parcel. The parcel must be clearly marked, “Product Return”. All return postage/shipping costs and any import duties must be paid by you. We strongly recommend using a reputable tracked, signed-for service that provides a sufficient level of insurance/compensation in the event of damage or loss in transit.